If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
To return an item, please send us an email at firstname.lastname@example.org
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Every requests will be processed within 7 days or receiving them.
- You will receive your refund as soon as the request is processed and approved.
- You will have to cover shipping fees for the item to return
Lost or damaged returns
- We will analyze the item returned and determine the eligibility of return of the item
- If you have more questions, please contact us at email@example.com questions